Envibe: How to set up a Course cancel, absent and leave reasons
Question
How do I configure Courses so I can record reasons for class cancellations, student absence and student leaving class?
Answer
Follow the steps below to configure:
1. Course Cancel Reasons
2. Course Absent Reasons
3. Course Leave Reasons
1. Course Cancel Reasons
Create Cancel Reasons to report on the reasons
why your site internally cancels a scheduled class
1. Launch Courses
2. Click Management
3. Click on Cancel
Reasons
4. Click New
5. Name. e.g. Instructor Illness, Pool Maintenance, Public Holiday,
Other
6. Click Save.
2. Course Absent Reasons
Create Absent Reasons to reports on common
information you receive as to why students plan an absence from a scheduled
class.
1. Launch Courses
2. Click Management
3. Click on Absent Reasons
4. Click New
5. Name. e.g. Holidays, injured, illness
6. Click Save.
3. Course Leave Reasons
Create Leave Reasons to report on the trends
in which people leave classes/enrolments
1. Launch Courses
2. Click Management
3. Click on Leave Reasons
4. Click New
5. Name. e.g. Other commitments, illness, injury, other
6. Click Save.
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