Envibe: What is the trigger management module

Envibe: What is the trigger management module

Question

What is the trigger management module? 


Answer

The Trigger Management module facilitates all automated email and SMS communication from business to customer when certain conditions are met. The module can be managed by the Envibe user to generate on demand (manual) or automatic correspondence to their customers. Filters and conditions can be used in the Trigger recipes to target certain demographics or customer categories.


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