Envibe: How to manage overpaid Bookings

Question

How do I manage Bookings that display overpaid in the Booking.

Answer

All bookings that display Overpaid in the SALE SUMMARY will display in the Overpaid Bookings list. Envibe users can utilise the Overpaid Bookings list to manage these bookings and complete any applicable refunds.

A common scenario where an overpaid status may occur is when a booking is paid, then cancelled but not refunded at the time of cancellation

To issue a refund for overpaid bookings: 

1. 1. Launch BOOKINGS

2. 2. Click FUNCTIONS

3. 3. Click OVERPAID BOOKINGS

4. 4. Search and select the applicable booking

5. 5. Click Refund
   

5. 
   6. Select Refund Tender Type

6. 7. Enter Refund Balance
   

7. 8. Add refund NOTES
   

8. 9. Click FINALISE
   

9. 
   

10. 
    
    
    
    

11. 
    

12. Once Overpaid balance is cleared the customer/booking will be removed from the dynamic list

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