Envibe: How is Internal Reserved Resources used in Bookings

Envibe: How is Internal Reserved Resources used in Bookings

Question

How is internal reserved resources used in Bookings?


Answer

The Reserved Resources list picks up any bookings that have a status of Creating. This commonly arises when a user has begun the process of booking a resource but does not complete the process.

A bookable resource can become reserved/restricted when:

  • 1. A customer starts the booking process via the online portal, but has not completed the purchase, or

  • 2. A staff member starts the booking process in house but does not finalise the workflow by reserving/confirming.



Note: A restricted resource due to online bookings will automatically release based on the Booking Timeout threshold set in the Web Policy. These do not need to be manually removed.

Example Reserve Resource Scenario

The AM receptionist started to complete a booking for the Multi-Purpose Room for a customer over the phone. Halfway through the customer states they need to call back later to advise if they wish to go ahead. The AM receptionist moves on to assisting customers via POS but forgets to cancel the created booking. That afternoon the PM receptionist attempts to book the same resource and timeslot for another customer but notices that the resource is locked.



After discussing the locked resource with the AM receptionist, it is confirmed that the booking was not going ahead, and the resource can be released for the PM receptionist to book.

To remove the resource reservation:

  1. 1. Launch BOOKINGS

  1. 2. Click FUNCTIONS

  1. 3. Click RESERVED RESOURCES

  1. 4. Select the applicable resource

  1. 5. Click REMOVE RESERVATION

  2. 6. Click REMOVE






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