Envibe: How do I process a free entry pass for a cancelled class in Courses

Question

How do I process a free entry pass to a student who had a cancelled class and is in credit?

Answer

Based on what is configured in your sites policy, pass configuration and class type configuration, Envibe users can opt to issue an Entry Pass for students affected by a cancelled session. This can be done using the Bulk Credit tool within the dynamic list Uncredited Cancelled Session.

To issue students a Pass affected by a class cancellation:

1.      Launch COURSES.

2.      Click FUNCTIONS.

3.      Click UNCREDITED CANCELLED SESSIONS.

Note: The student affected by the class cancellation will fall onto this list the day AFTER the cancelled session.

 4.      Click BULK CREDIT.

5.      Select Credit Type – Credit Pass.

6.      Select the applicable Site.

7.      Select Date – this should match the cancellation date e.g. 28/7/2020.

Note: once an applicable date is selected all affected enrolments will pre-populate the list.

 8.    Select all applicable students to credit and then click BULK CREDIT.

9.      Review the students contact profile, the Pass will be sitting behind their Pass Tile.

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