Envibe: What is the failed email report

Envibe: What is the failed email report

Question

What is the failed email report? 


Answer

Failed emails can be retried, via a button in  Data Management > Emails
This option appears when one or more unsent and ignored emails are selected, allowing you to add that email back into the queue to be sent again.
Note: Use the filter Unsent to display the emails


The existing Send Again button (which only appears in developer mode) has been updated to work with multiple emails selected and will perform the same function for failed emails as well as resending emails which have already been sent successfully.

An option to filter emails by Is ignored has also been added so that you can find all emails which have been ignored and fallen out of the queue due to too many failed attempts at sending.

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