It is important that the employment history details on an employee’s record are correct to ensure the accurate submission of dates to the ATO. Importantly, never change the record type from Terminated to Commenced but, rather create a new commencement record. The image below shows the correct history for an employee terminated on the 23/8/2021 and reinstated the next day.

A failed report is an STP report that was not received by the ATO. The most common reason for a failed report is insufficient credit with OZEDI but might also include things such as hardware or network issues preventing the upload. Your Pulse payroll system will resubmit failed reports during the Produce Pays procedure. This is automatic and requires no user intervention.

A error report is an STP report that has either been fully or partially rejected by the ATO. In this case the ATO has received the report but has identified errors with it. These errors must be corrected by you, typically by rolling back the pay, correcting the error and redoing Produce Pays. Error reports cannot be automatically resubmitted by Pulse.

The status of your STP report submissions can be viewed in the STP Message Centre application found on the ATO menu. This application has three tabs…

1. All Reports displays the status of all reports submitted to the ATO.
2. Failed Reports displays those reports that have failed but have yet to be resubmitted to the ATO.
3. Audit Report displays failed reports and their resubmission(s).