Envibe: How to process no shows in Bookings

Envibe: How to process no shows in Bookings

Question

What is the workflow to process no shows in Bookings?


Answer

The Process No Shows list must be used in conjunction with the ARRIVE feature used as a status in the Bookings Overview.
It provides the ability for users to check this status and complete any business-related workflows for the no show such as adding comments or charging additional fees.



Alternatively, the user can review each booking and simply cancel the booking if the customer did not show.



Example No Show Workflow
On Monday, the Booking Coordinator reviews all bookings for the weekend to confirm they arrived. For those that did not show for their booking and do not have a status of Arrived, a $50 no show fee will be charged to the customer.

  1. 1. Launch BOOKINGS.

  1. 2. Click FUNCTIONS.

  1. 3. Click PROCESS NO SHOWS

  1. 4. Review yesterday’s bookings STATUS.

  1. 5. For those not marked Arrived, click Open.



  5. 6. In the Bookings Overview, click the CHARGES tile.



      7. Click ADD CHARGES.

      8. Search and select Item from the Sales Catalogue.

      9. Click ADD CHARGE.

      10. Click ACCEPT.


The no show fee has now been added to the Sales Summary for the customer to pay via normal means.


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