Envibe: How do I view the history of SMS and email sent via the trigger module

Envibe: How do I view the history of SMS and email sent via the trigger module

Question

How do I view the history of SMS and email sent via the trigger module? 

Answer

A history of all Trigger SMS (including replies) sent to a customer are logged directly against the Contact profile.

To view contact SMS history: 

  1. Launch CONTACTS
  2. Search and elect the relevant contact
  3. Click on the SMS or Emails tile to view conversation history. 


The email tile shows the Created and Sent date, the address of the recipient as well as the content of the email.


The SMS tile shows a chronological order of all received SMS content as well as responses.



    • Related Articles

    • Envibe: How can I see SMS responses within contacts

      Question How can I see SMS responses within contacts? Answer All historical replies for SMS messages sent and delivered can be viewed directly from the Contacts module. To view SMS replies: 1. Launch CONTACTS. 2. Click on SMS REPLIES. The ...

    • Envibe: How do I manually send an ad hoc SMS in the triggers module

      Question How do I manually send an ad hoc SMS in the triggers module? Answer There may be an occasion in which ad hoc SMS’s may need to be sent to contacts. These contacts may or may not have commonality between them. This is a manual procedure, ...

    • Envibe: What is the trigger report

      Question What is the trigger report? Answer The Trigger Report contains a history log of all Triggers sent (both email and SMS). In the report each trigger record will have a succeeded or failed symbol which indicates whether the trigger was ...

    • Envibe: How to view Sales History on POS

      Question How can I view any sales history on POS Answer To view the Sales History: 1. Launch POS Module. 2. Click on FUNCTIONS. 3. Click on the SALES HISTORY. 4. Search and select the sale that was modified. 5. Review Compete Sales Summary, and ...

    • Envibe: Site Managed Sinch Message Media SMS account (Non Jonas Leisure managed accounts)

      Ultimately it is the Message Media service that distributes SMSes to customers once data leaves the Envibe Application. Sometimes Message Media may not return acknowledgement back into Envibe If your SMS service is self managed (ie not managed by ...