Envibe: How do I control how often a trigger is sent to a customer

Envibe: How do I control how often a trigger is sent to a customer

Question

How do I control how often a trigger is sent to a customer? 


Answer

The Repeat Threshold option will default to Once Off, ensuring that Triggers are not sent to the same recipient more than once. This can be updated to place certain recipes on repeat schedules where necessary.

For example, A non-attendance email that sends every 8 weeks: 


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